Legal

Refunds

This page describes refunds for paid AppAnchor Grid engagements. The website itself does not collect payment. A refund is always tied to a written invoice and scope.

Eligibility

You may request a refund if we cancel a scheduled Diagnostic Walk or clinic for reasons on our side, or if you cancel in writing before the first on-site hour, subject to the timeframe below. Dissatisfaction with how a plant later uses the map is not, by itself, a refund ground. Safety stoppages ordered by you or by regulators pause delivery; they do not automatically create a refund.

Timeframe

Cancellation for a full refund of unused fees must arrive at info@appanchorgrid.digital at least five working days before the first booked floor day. Notices inside five working days may still receive a partial refund as set out next.

Full and partial refunds

If we have not yet attended the plant and you meet the five-day notice, we return 100% of fees received for that scope. If notice is late, we keep 30% of the Diagnostic Walk fee or 20% of a Line Reset fee to cover preparation, and return the rest of unused days. After the first on-site hour of a clinic, remaining unused weeks are refunded at 70% of the unused weekly value, calculated on the Line Reset total divided by eight.

Non-refundable items

Travel actually incurred, printed map sets already delivered, and alumni-circle seats for dates that have passed are not refundable. Credit notes from a Diagnostic Walk toward a clinic expire 40 days after the walk and are not paid out in cash.

Process

Write to info@appanchorgrid.digital with the invoice number, the plant name, and whether you want cancellation or a pause. We confirm what has been delivered, then issue a credit or a refund instruction. Do not send payment-card numbers in email.

Processing time and method

Approved refunds are sent by the same method you paid (bank transfer in New Taiwan Dollars unless the invoice used another currency) within 14 working days after we confirm the amount. Bank charges on your side remain yours.

Cancellations and exceptions

We may cancel for illness, typhoon warnings that close the plant, or a safety condition we will not walk into. In those cases we reschedule at no extra fee or refund unused fees in full. Force majeure that lasts more than 30 days lets either side end the unused remainder with a refund of unused fees minus documented travel already spent.

Contact for refund requests

Use info@appanchorgrid.digital and the studio phone published on the contact page. Refund questions are answered within two working days.