Case: export windows at a fastener house
A 42-person plant near Wurih kept missing Friday sailings even when machines were free. Value Stream Clinic mapped one family: zinc-plated screws for a Japanese buyer. The grid showed inspection overnight as a second, unofficial shift.
They named a QC steward on evenings, cut the tray pile, and stopped launching a second colour while the first sat unsigned. On-time sailings for that family rose over the next two months. Other families were left alone on purpose.